For our March 22, 2026 flight scheduled at 6:00 AM from Milan to Chișinău (Wizz Air Malta flight W43936), we made a connecting reservation for four people through the Trip app (reservation reference number 1638319242962128). We arrived at the airport around midnight, approximately 6 hours before departure, and went to the check-in counters. The counters were closed and only opened around 3:00 AM, at which point we immediately got in line.
The agent at the counter told us that check-in had already closed and that we would need to pay €50 per person—€200 total for four people—to board the flight. On top of that, we were told that even if we paid this fee, only two passengers would be guaranteed seats, while the other two would have to wait at the gate and would only be allowed to board if there were no-shows. This created a highly unprofessional and unreliable situation, as if boarding depended on last-minute availability like public transportation.
When we asked about our baggage in case we were not allowed to board, we did not receive any clear or reassuring explanation. We were simply told that it would be our responsibility. There was no clear confirmation about boarding or baggage handling, which made the already uncertain situation even more stressful. Since it was very early in the morning, around 4:00 AM, we were also unable to reach any customer service representative for assistance.
Due to this unclear, irresponsible, and unprofessional approach by the airline, we felt forced to make an alternative arrangement. As a result, we purchased new tickets for four people with Turkish Airlines, including a Milan–Istanbul route, for a total of $3,334. As a frequent traveler who books flights months in advance, I find Wizz Air’s careless and unprofessional conduct extremely disappointing.
I request that Wizz Air compensate us for all financial damages incurred during this process, including the Wizz Air Malta flight W43936, the connecting flight (HiSky Europe H7421), and the replacement tickets we were forced to purchase. Otherwise, I will pursue all legal remedies through relevant authorities such as ENAC Passenger Rights and ECC-NET.
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