We had a reservation for the Wizz Air Malta flight W43936 from Milan to Chișinău, scheduled for 6:00 AM on Sunday, March 22, 2026. We arrived at the airport around midnight, approximately 6 hours before departure. When we went to the check-in counters, they were closed and did not open until around 3:00 AM. As soon as they opened, we got in line.
The agent told us that check-in had already closed and that in order to board the flight, we would need to pay an additional €50 per person, totaling €200 for four people. Not only that, but we were also told that even if we paid this fee, only two passengers would be guaranteed seats, while the other two would have to wait at the gate and would only be allowed to board if other passengers did not show up. Being told something like “you can board only if there’s space” felt extremely unprofessional and unreliable, almost like a first-come, first-served situation on public transportation.
Additionally, when we asked what would happen to our luggage if we were unable to board, we were not given a clear or reassuring answer. We were simply told that it would be our responsibility. The lack of any guarantee regarding our baggage, combined with the uncertainty about boarding, made the situation even more concerning.
Due to all this uncertainty, lack of trust, and the absence of a clear and professional approach from the airline, we felt forced to make alternative arrangements. As a result, we purchased new tickets for four people with Turkish Airlines, including the Milan–Istanbul route, for a total of $3,334. As a frequent traveler who books flights months in advance, I am shocked and deeply disappointed by Wizz Air’s careless, unprofessional, and irresponsible conduct.
I request that Wizz Air compensate us for all financial damages incurred during this process, including the Wizz Air Malta flight W43936 and the replacement tickets we were forced to purchase for the Milan–Istanbul route. I expect this matter to be resolved and our losses to be fully reimbursed.
We purchased tickets for Wizz Air Malta flight W43936 (reservation number 1638319242901264) from Milan Malpensa Airport T1 to Chișinău, scheduled for 6:00 AM on March 22, 2026. We arrived at the airport around midnight, approximately 6 hours before departure. When we went to the check-in counters, t...
For our March 22, 2026 flight scheduled at 6:00 AM from Milan to Chișinău (Wizz Air Malta flight W43936), we made a connecting reservation for four people through the Trip app (reservation reference number 1638319242962128). We arrived at the airport around midnight, approximately 6 hours before dep...
On Sunday, March 22, 2026, we had a connecting flight reservation for four people booked through the Trip app for Wizz Air Malta flight W43936 from Milan to Chisinau, scheduled to depart at 6:00 AM. Our reservation reference number is 1638319242962128. We arrived at the airport around midnight, app...
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