5
Mehmet is very satisfied with the result
Resolved

BetterMe Withdrew Money Without Consent and No Way to Cancel Subscription

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Mehmet
November 11, 2024 12:52 am
201

For the last six months, BetterMe has been taking money from my account through Iyzico without my permission. Canceling this subscription has proven to be a challenge, as I've been unable to get in touch with anyone for help. I need to cancel my subscription immediately and request a full refund. I can't find a phone number to reach out to, and after reviewing my subscriptions, there's no sign of this recurring payment for me to cancel on my own. I urge BetterMe and Iyzico to resolve this issue quickly, cancel the subscription, and refund the money that was taken from my account without my consent. I hope this gets sorted out quickly to spare others from this unnecessary trouble.

November 12, 2024 2:21 pm (1 day after complaint)

Hello Mehmet G.! Thank you for sharing your complaint. Your request has been appropriately reviewed and addressed. Please check your email inbox and respond to us when you are available. If you have any other questions or requests, we are ready to assist you. Sincerely, The BetterMe Team

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