BetterMe Charged Me Twice Despite Intro Offer and No Clear Way to Cancel Subscription
I believed this was a one-time introductory offer, not an ongoing subscription. However, I was just charged twice through PayPal for something I did not knowingly sign up for. This is regarding BetterMe. I am not overweight and have no interest in the content they provide, which is available for free elsewhere. On October 10, they charged me €18.08, and now, on November 7, they automatically took an additional €46.45 from my PayPal account. I should have been able to cancel within one month, yet they withdrew the second payment before a full month had even passed. I want to cancel this subscription, which I never intended to keep and demand an immediate refund of the €46.45 back to my bank account through PayPal. Their website offers no clear way to cancel, and I have seen many similar complaints from others who have had the same issue with this company. Please help resolve this situation. Thank you.
Hello Susan! Thank you for your feedback. We would like to clarify that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. Each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. We have also reached you via email, kindly check your inbox. Kind regards, team BetterMe
