Wizz Air Denies Boarding After Closing Check-In Early and Demands €200

We purchased tickets for Wizz Air Malta flight W43936 (reservation number 1638319242901264) from Milan Malpensa Airport T1 to Chișinău, scheduled for 6:00 AM on March 22, 2026. We arrived at the airport around midnight, approximately 6 hours before departure. When we went to the check-in counters, they were closed and only opened around 3:00 AM. Even though we got in line immediately when they opened, the agent told us that check-in had already closed.

The agent stated that in order to board the flight, we would need to pay an additional €50 per person, totaling €200 for four people. Furthermore, even if we paid this fee, only two passengers would be guaranteed seats, while the other two would have to wait at the gate and would only be allowed to board if other passengers did not show up. This approach felt extremely unprofessional and unreliable, as if boarding depended on availability like a public bus system.

When we asked what would happen to our baggage if we were not allowed to board, we were not given a clear or reassuring answer. We were simply told that it would be our responsibility. The lack of any guarantee regarding our luggage added to the already stressful and uncertain situation.

Due to all this uncertainty, lack of trust, and the absence of a clear and professional approach from the airline, we felt forced to make alternative arrangements. As a result, we purchased new tickets for four people with Turkish Airlines, including the Milan–Istanbul route, for a total of $3,334. As a frequent traveler who books flights months in advance, I am extremely disappointed by Wizz Air’s careless, irresponsible, and unprofessional conduct.

I was also unable to reach any representative from Wizz Air regarding this issue. I request that Wizz Air compensate us for all financial damages incurred during this process, including the Wizz Air Malta flight W43936 and the replacement Milan–Istanbul tickets we were forced to purchase.