BetterMe App Continues Unauthorized Charges Despite My Subscription Cancellation
Runa
BetterMeNovember 3, 2024 1:37 PM198
Please cancel my BetterMe subscription and refund the unauthorized charges drawn from my account. I previously canceled the subscription, deleted the app, and confirmed there is no active subscription listed under my Apple account, yet the charges continue. This has been ongoing for two years, and I am requesting a full refund for the unauthorized payments made during this period.
November 6, 2024 2:39 PM (3 days after complaint)
Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. Our team has already reached you via email. Please, check your mailbox and email us back so that we can find the best possible solution for you. Kind regards, team BetterMe
