I subscribed to BetterMe this morning, attracted by their advertised 1-week free trial. However, the app instantly charged my account, completely disregarding the trial period. This is misleading and unfair to consumers. A free trial should mean no charges until the trial ends, which is both standard practice and a legal requirement.
BetterMe needs to clarify its policies and either honor the free trial or remove such misleading information from its platform. I demand a full refund for the amount charged to my account and a review of the app’s subscription process to prevent this from happening to others. Please address this issue promptly and ensure customer trust is maintained.
I downloaded the BetterMe app and signed up for a free trial to explore its features. As part of the process, I had to provide my card details. After trying the app, I was not satisfied and canceled my membership. However, to my surprise, my account was charged today, despite canceling the subscrip...
I last used the BetterMe app about two months ago. At that time, I had signed up for only a 1-week subscription, which I canceled properly before it could renew. Despite having no active membership, I was shocked to see that they’ve charged my card again. I haven’t used the app since and I’m not sa...
Comments