I ordered a product from Bershka's mobile application. When my product exceeded the estimated delivery time, I contacted customer service. I chose to have my product delivered to the store. And my product was returned to the warehouse due to the store's address change. I still view it as sent from the mobile app. The refund process was not initiated until I contacted customer service. Changing the address of the store is not the consumer's problem, in my opinion, the victimization of the consumer in such a situation damaged the brand image. If the product is being returned, why is there no notification? The fact that the refund will be reflected within 7-14 business days is already a waste of time. I have a flight on Saturday and neither my refund nor my product arrived. My order number: 40251057206 I want my grievance to be resolved most urgently.
I recently placed an order through the Bershka mobile app on 05.01.2023 for order number 40089955903, and yet 13 days later, I still hadn't received my package. On 17.01.2023-22:21, Bershka sent me an email informing me that my order was canceled, with no explanation as to why it was not delivered i...
I placed an order on Monday, March 6th and the app stated that the order would be delivered by Friday, March 10th at the latest. My order was shipped on Thursday, March 9th, but today is Tuesday, March 14th and my order still hasn't arrived. How can there be such a significant delay? I have been in ...
On July 26, I used the Bershka website to place an order, which was given the number 40202255052, but on July 27, much to my disappointment, they canceled my order. Since then, a number of business days have passed, and I still have not been issued a refund. Their WhatsApp support is a useless bot t...
I am extremely disappointed and frustrated with Bershka's lack of customer service and refusal to provide a refund. On January 4th, I purchased products from Bershka and returned them on January 13th, however, I have yet to receive my refund. The problem is that Bershka gave me two different codes a...
My Bershka order (No: 40227615207), which was delivered today, arrived defective. I immediately requested a return and selected the “defective item” option. However, I never received the return label email. I waited another 30 minutes, and still nothing arrived. When I called customer service, they ...
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