BC.Game froze my account after KYC update, how can I get access to my balance again?

Go to the BC.Game support page at support.bc.game, log in, and use the Live Chat or Submit a Request option.

Choose Account Issues and explain that your account was frozen after a KYC (Know Your Customer) update.

In your message, include your BC.Game username, registered email, date of KYC submission, and any ID verification details you used.

Be clear that you completed KYC and want access to your balance—especially if no violations were communicated.

If live support is slow, send an email to [email protected] or reach out on their official Telegram support channel for faster resolution.

Avoid multiple KYC attempts, and ensure your submitted documents are clear, valid, and not expired to prevent further issues.

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