BC.Game! Please Give Me Last Chance To Complete Verification

I am a user of the BC Game platform and my KYC verification has not been approved. Today I received a message stating that I have reached the maximum number of submission attempts for my KYC, and since then I am unable to submit any new documents. Because of this, my withdrawals are currently blocked and I cannot access my funds. At the moment, I have approximately 90,000 in my BC Game account that I cannot withdraw due to this KYC restriction. I have attempted to reach your support, but there appears to be no one responding to assist me with this issue, and I have not received any explanation about what went wrong with my previous attempts or what exactly needs to be corrected in my documents. I kindly request that you reset my KYC submission attempts so that I can upload my documents again and complete the verification process. I expect this to be handled as soon as possible, and I would appreciate clear and detailed guidance if there is any specific issue with my documents so I can correct it and regain access to my withdrawals.