Bauhaus customer service

Five days ago, I purchased a panel American door from the Bauhaus Kozyatağı branch (Order No: 01507494). After inspecting the product, I noticed that the internal mechanism of the lock cylinder is made of plastic material. This raises serious concerns for me regarding the security and durability of ...

Ten days ago, I returned my Veito Flow E9 electric water heater to the Bauhaus Bayrampaşa store. The return was for my order number 9151098367. During the return process, no explanation or information was provided to me. Since that day, the refund has not been credited to my account. I have called ...

On August 4, 2025, I purchased a rattan garden furniture set from the Bauhaus website under order number 8891137328. However, the wrong product was delivered to me; the size and shape of the item I received did not match my order at all. I reported the issue to the call center with photos, and altho...

I ordered a table from Bauhaus 22 days ago. Ten days later, they told me it wouldn't be delivered to my house. I made a record of the cancellation right away, thinking the process would be quick. I got a message later saying the table would come, which confused me because I had already canceled it. ...

I purchased a garden cabinet from Bauhaus, which was delivered to me on May 29. Less than two months later—on July 20—I filed a complaint because the cabinet had started to melt and warp under direct sunlight. I documented the issue with detailed photos and videos, clearly showing the product was no...

I returned two separate orders (order numbers 8641774355 and 8640396018) to Bauhaus via Horoz Lojistik on July 11, 2025. Both items were picked up from my address at the same time. I clearly informed the courier that these returns had different return codes, but they processed both items under a sin...

I ordered two faucet taps and two shower systems from Bauhaus. They shipped them in two separate packages via Kolay Gelsin cargo. However, only one of the two packages was delivered to me. When I contacted the courier company, they initially told me the two packages had different delivery timelines....

I ordered the Bauhaus Folding Lounger in White and Blue on June 30 from the official website and received it on July 2. I used it only a few times—around 15–20 times total—exclusively at the beach and always handled it gently. I weigh 63 kg, and despite careful use, a critical internal part of the l...

The item that was handed over to the shipping company for delivery on June 9 has still not been delivered after a full week. Every day, the delivery date on the courier company's tracking page is updated, but the promised date is never honored. Despite our repeated calls, neither the shipping compan...

I bought a bathroom shelf from Bauhaus, but the process of choosing and purchasing it was far more difficult than I expected. I couldn’t find any staff member to assist me, and there was no available checkout counter to complete my payment. I was planning to buy other items as well, but I gave up du...

I purchased the Sunfun Sina Rattan Dining Set from Bauhaus, expecting it to be durable. However, after just one year, it started to deform, even though I never used it outdoors. A product designed for long-term use shouldn’t fall apart this quickly. Since it was still within the 2-year warranty, I ...

I purchased a Fiesta L-Shaped Garden Sofa from Bauhaus, but it arrived with a missing left armrest. The part wasn’t in the box, even though I paid for the full product. For the past 3-4 days, customer service has done nothing but stall. Today, they told me the process has restarted from the beginni...

On February 24, I placed an order through the Bauhaus website for two boxes of laminate flooring. On February 28, only one box was delivered. I immediately contacted both Bauhaus and the shipping company Kolay Gelsin, and they confirmed that two boxes were shipped separately and that one box is stil...

I purchased a clothes drying rack from Bauhaus on November 27, 2024. Due to travel abroad, I didn’t get a chance to use it until January 2025. During its very first use, I realized the product was defective, so I brought it back to the store to request a return. The staff confirmed the defect and a...

I purchased a product from Bauhaus’ online store and completed the return process at their Kağıthane branch. After handing over the item, the store asked me to send a photo of the return document via Bauhaus WhatsApp, which I promptly did. Weeks have passed, and I still haven’t received my refund. ...

Dear Sir/Madam, I would like to share my unfortunate experience regarding a recent purchase of two lavatories from your Bauhaus store in Bursa, Turkey. When the delivery staff arrived, they left the lavatories in front of their vehicle, refusing to carry them into my residence and informing me that ...

We bought a garden furniture set from Bauhaus. I started the exchange process because one of the cockles of the product was defective. Two days later, the people who came to pick up the cargo said that they could not take the product because the packaging was not done. The fiasco started after that....

The swing was broken and the return process through Bauhaus was abysmal. I needed a garden swing in my caravan park to host my guests. In order not to face any problems I have purchased one of the best products Bauhaus had to offer online. Moreover, the product seemed to be a five-star product and I...

I recently placed an order with Bauhaus (order number 7011089299) for an anthracite umbrella. However, I received a shockingly pink one instead. This color is completely unacceptable and not at all what I ordered. I've tried contacting Bauhaus through various channels to resolve this issue. I sent ...

Bauhaus is trying every possible way not to take back the product I want to return. First, there was no communication. Then, we were told to contact the cargo company and wait for news. Now they are asking why I didn't deliver it to the cargo company.