The Permolit ceiling paint I ordered online from Bauhaus İzmir has been missing from my shipment for over a month now, a...nd it still hasn't been delivered. My order number is 10551747325_1. During this time, I've contacted customer service 4–5 times, and each time I was told the process was ongoing a
On June 29, 2026, I placed an order (#10692909463) on the Bauhaus Online store for 1 Karcher foam attachment (product co...de 11340084) and 1 Karcher K6 Special high-pressure washer (product code 61494257). At the time of ordering, the delivery date was listed as July 1, 2026, and I made this purchase
On June 27, 2027, I purchased a 2.70 cm garden umbrella through Bauhaus. My order number is 106912855093. Even though I'...ve paid for it, my product shows as being in Arvato Lojistik's warehouse, but it's not being shipped and still hasn't reached me. Despite calling customer service multiple times, I
On May 30, 2026, I purchased 6 chairs through Bauhaus's online store with order #10491633364_1. Of the 6 chairs that arr...ived, 3 were defective — one had a broken leg, another had uneven paint and mismatched leg lengths with visible warping, and a third had a manufacturing defect in the rattan sectio
I placed an online order with Bauhaus Türkiye in Istanbul on 25 May, with order number 10461840059, but as of 25 June th...e order has still not been delivered. A one‑month delay for an online purchase is completely unacceptable for me. During this period I have contacted Bauhaus customer service sever
"Thanks a lot."
Five days ago, I purchased a panel American door from the Bauhaus Kozyatağı branch (Order No: 01507494). After inspectin...g the product, I noticed that the internal mechanism of the lock cylinder is made of plastic material. This raises serious concerns for me regarding the security and durability of
Ten days ago, I returned my Veito Flow E9 electric water heater to the Bauhaus Bayrampaşa store. The return was for my o...rder number 9151098367. During the return process, no explanation or information was provided to me. Since that day, the refund has not been credited to my account. I have called
On August 29, 2025, I purchased a telescopic awning from Bauhaus, but the l...eg tightening mechanism broke just two days after purchase. I bought the pr
"My problem has been resolved, thank you."
On August 4, 2025, I purchased a rattan garden furniture set from the Bauhaus website under order number 8891137328. How...ever, the wrong product was delivered to me; the size and shape of the item I received did not match my order at all. I reported the issue to the call center with photos, and altho
I ordered a table from Bauhaus 22 days ago. Ten days later, they told me it wouldn't be delivered to my house. I made a ...record of the cancellation right away, thinking the process would be quick. I got a message later saying the table would come, which confused me because I had already canceled it.
I purchased a garden cabinet from Bauhaus, which was delivered to me on May 29. Less than two months later—on July 20—I ...filed a complaint because the cabinet had started to melt and warp under direct sunlight. I documented the issue with detailed photos and videos, clearly showing the product was no
I returned two separate orders (order numbers 8641774355 and 8640396018) to Bauhaus via Horoz Lojistik on July 11, 2025.... Both items were picked up from my address at the same time. I clearly informed the courier that these returns had different return codes, but they processed both items under a sin
I ordered two faucet taps and two shower systems from Bauhaus. They shipped them in two separate packages via Kolay Gels...in cargo. However, only one of the two packages was delivered to me. When I contacted the courier company, they initially told me the two packages had different delivery timelines.
I ordered the Bauhaus Folding Lounger in White and Blue on June 30 from the official website and received it on July 2. ...I used it only a few times—around 15–20 times total—exclusively at the beach and always handled it gently. I weigh 63 kg, and despite careful use, a critical internal part of the l
The item that was handed over to the shipping company for delivery on June 9 has still not been delivered after a full w...eek. Every day, the delivery date on the courier company's tracking page is updated, but the promised date is never honored. Despite our repeated calls, neither the shipping compan
"Good evening. Ms. Eylem, the manager of the paint department at Kozyatağı Bauhaus, resolved the problem we experienced with her expertise. I thank her for all the efforts and hard work she has shown."
"Bauhaus is deadlocking the return process with the explanation 'the product has not reached our warehouse.' By not accepting online order returns at their stores, they put you into a process that you can never track. It has been exactly 16 days since I handed over the product to the company that came to my door to collect the return. When you reach the call center team, who do nothing but give standard responses, they stall you and say that the product has not yet reached the warehouse. Bauhaus is a company that withholds your money and does not fulfill its legal obligations. Do not enter their doors, do not even visit their website!"
I purchased the Sunfun Sina Rattan Dining Set from Bauhaus, expecting it to be durable. However, after just one year, it... started to deform, even though I never used it outdoors. A product designed for long-term use shouldn’t fall apart this quickly. Since it was still within the 2-year warranty, I
I purchased a Fiesta L-Shaped Garden Sofa from Bauhaus, but it arrived with a missing left armrest. The part wasn’t in t...he box, even though I paid for the full product. For the past 3-4 days, customer service has done nothing but stall. Today, they told me the process has restarted from the beginni
On February 24, I placed an order through the Bauhaus website for two boxes of laminate flooring. On February 28, only o...ne box was delivered. I immediately contacted both Bauhaus and the shipping company Kolay Gelsin, and they confirmed that two boxes were shipped separately and that one box is stil
I purchased a clothes drying rack from Bauhaus on November 27, 2024. Due to travel abroad, I didn’t get a chance to use ...it until January 2025. During its very first use, I realized the product was defective, so I brought it back to the store to request a return. The staff confirmed the defect and a
I purchased a product from Bauhaus’ online store and completed the return process at their Kağıthane branch. After handi...ng over the item, the store asked me to send a photo of the return document via Bauhaus WhatsApp, which I promptly did. Weeks have passed, and I still haven’t received my refund.
