The item that was handed over to the shipping company for delivery on June 9 has still not been delivered after a full week. Every day, the delivery date on the courier company's tracking page is updated, but the promised date is never honored. Despite our repeated calls, neither the shipping company nor Bauhaus has provided any solution or response — instead, we are continuously being stalled. It is evident that customer satisfaction is not a priority for them. The messages we receive are filled with inaccurate information and clear stalling tactics. Bauhaus customer service insists that we continue to wait, rather than following up with their affiliated shipping partner to actually resolve the issue. Even though we’ve clearly stated that the delivery date has now been changed four times, and that it is not being met, we are still told to wait instead of being helped. The customer service experience has been disrespectful and dismissive. We have sent multiple emails, yet there has been no action taken, no resolution provided, and no proper response to the issue. The only reply we receive is that “the issue has been forwarded to the relevant department.” Even our request for a refund has gone unanswered. I deeply regret shopping with Bauhaus. Compared to other online shopping platforms, it is definitely not a company to be trusted or recommended. My Most Recent Message to Bauhaus: Thank you for calling, but once again I’m being told to wait just because the delivery date currently shows as “today” on the tracking page. Let me emphasize this again, clearly: “The delivery date shown on the KolayGelsin website is being updated every day the package is not delivered. After midnight, the system simply replaces it with the same-day delivery promise. I’ve been tracking this since Thursday, and the same thing happens every single day. I refuse to be manipulated by this endless delay tactic.” Please contact the courier company directly and inform me of the exact delivery date. Otherwise, cancel my order and refund my payment immediately. Let me be absolutely clear again: I do not want to wait indefinitely with no clear outcome. Every day the delivery is delayed, I suffer business losses due to missing materials. I expect immediate action and a concrete resolution.
I bought several things from Bauhaus, but one of them was broken, so I wanted to send it back. I put in the order online and was told to fill out a return form. I filled out the form and sent it, but I never got the shipment confirmation number. Even though I called their WhatsApp support line after...
On February 24, I placed an order through the Bauhaus website for two boxes of laminate flooring. On February 28, only one box was delivered. I immediately contacted both Bauhaus and the shipping company Kolay Gelsin, and they confirmed that two boxes were shipped separately and that one box is stil...
We bought a garden furniture set from Bauhaus. I started the exchange process because one of the cockles of the product was defective. Two days later, the people who came to pick up the cargo said that they could not take the product because the packaging was not done. The fiasco started after that....
I returned two separate orders (order numbers 8641774355 and 8640396018) to Bauhaus via Horoz Lojistik on July 11, 2025. Both items were picked up from my address at the same time. I clearly informed the courier that these returns had different return codes, but they processed both items under a sin...
I ordered two faucet taps and two shower systems from Bauhaus. They shipped them in two separate packages via Kolay Gelsin cargo. However, only one of the two packages was delivered to me. When I contacted the courier company, they initially told me the two packages had different delivery timelines....
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