Bauhaus Refunds Instead of Replacing My Defective Chairs

On May 30, 2026, I purchased 6 chairs through Bauhaus's online store with order #10491633364_1. Of the 6 chairs that arrived, 3 were defective — one had a broken leg, another had uneven paint and mismatched leg lengths with visible warping, and a third had a manufacturing defect in the rattan section. I could clearly tell these weren't shipping damages — the products were sent out without ever being inspected.
Even though I specifically requested a replacement for these three defective chairs, the customer service representatives started a return process instead of an exchange, and on July 4th they refunded the cost of only 3 chairs to my credit card. Even though I had originally paid in 6 installments, I was told, "we'll refund the money to your card, and you pay us upfront again — otherwise your 3 chairs won't be shipped." In other words, for a product I bought in installments, my installment plan was broken by the refund, and I was then asked to pay again in full, upfront.
On top of this, the prices went up during this process. I had originally purchased the chairs at $23 each, but the price later rose to $34 each. As a result, I ended up with roughly $32 in additional losses across the three chairs. At no point — either at the time of ordering or afterward — was I given any written or verbal notice that only a return would be offered and that an exchange wouldn't be possible.
Because of everything I've been through, I no longer plan on shopping with Bauhaus. My request is that the 3 defective chairs be replaced and sent to me in sound, defect-free condition at the original per-unit price of $23 that I paid at the time of my order, and that this situation be resolved.