I returned two separate orders (order numbers 8641774355 and 8640396018) to Bauhaus via Horoz Lojistik on July 11, 2025. Both items were picked up from my address at the same time. I clearly informed the courier that these returns had different return codes, but they processed both items under a single return label.
Although both items physically arrived at Bauhaus on July 18, 2025, only one of them (order 8641774355) was acknowledged and refunded. The second item, associated with order 8640396018, is still missing in their system—likely because it was incorrectly grouped under the other return code. I’ve contacted Bauhaus several times over the past 10+ days, but no one has provided a resolution. All I keep hearing is, “The relevant department is investigating, please wait.”
That’s not acceptable. I followed the return process exactly and cooperated with the courier. The refund delay is not my fault, and I should not have to chase this endlessly.
If I don’t receive a proper update and refund for order 8640396018 by the end of this week, I will escalate this matter to the Consumer Arbitration Committee. Bauhaus, I expect you to act responsibly, correct this internal logistics failure, and issue my refund without further delay.
On February 24, I placed an order through the Bauhaus website for two boxes of laminate flooring. On February 28, only one box was delivered. I immediately contacted both Bauhaus and the shipping company Kolay Gelsin, and they confirmed that two boxes were shipped separately and that one box is stil...
On August 4, 2025, I purchased a rattan garden furniture set from the Bauhaus website under order number 8891137328. However, the wrong product was delivered to me; the size and shape of the item I received did not match my order at all. I reported the issue to the call center with photos, and altho...
I ordered two faucet taps and two shower systems from Bauhaus. They shipped them in two separate packages via Kolay Gelsin cargo. However, only one of the two packages was delivered to me. When I contacted the courier company, they initially told me the two packages had different delivery timelines....
161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...
The item that was handed over to the shipping company for delivery on June 9 has still not been delivered after a full week. Every day, the delivery date on the courier company's tracking page is updated, but the promised date is never honored. Despite our repeated calls, neither the shipping compan...
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