I purchased a clothes drying rack from Bauhaus on November 27, 2024. Due to travel abroad, I didn’t get a chance to use it until January 2025. During its very first use, I realized the product was defective, so I brought it back to the store to request a return.
The staff confirmed the defect and asked for my receipt. While I no longer had the paper invoice, I provided proof of purchase via my credit card statement, and they were even able to confirm the sale through their system. Yet, instead of replacing the faulty product, they only adjusted the broken part.
Unsurprisingly, the rack broke again immediately upon first use after the fix. I have to ask:
Is Bauhaus really selling products that last just one use? If I had wanted a disposable drying rack, I wouldn’t have trusted a brand like Bauhaus.
I don’t know the original manufacturer — I bought this because I trusted Bauhaus, not a no-name supplier. If you're not going to stand behind the products you sell, what confidence can customers have in your brand? I demand a full replacement or refund.
I purchased an inflatable mattress from Bauhaus on November 12, 2024, but it deflated every four hours, making it unusable. I returned the mattress on November 18, 2024, requesting a refund for the defective product. However, despite following the return process and providing all necessary informati...
These things I purchased from Bauhaus turns out they're expired, might happen, or shouldn't but might, so I just went ahead and used the products from the store without bothering to check their expiration dates because I trust the store's reputation. I didn't realize my mistake until later. To make ...
I bought a Bosch Washer-Dryer from B***** store on 10/17/2023. Surprisingly, the product delivered was a display item, even though this wasn't communicated to us. Since it was in packaging, we didn't notice. After installation, I discovered a large scratch on the lid. When I contacted the store, the...
I purchased the Sunfun Sina Rattan Dining Set from Bauhaus, expecting it to be durable. However, after just one year, it started to deform, even though I never used it outdoors. A product designed for long-term use shouldn’t fall apart this quickly. Since it was still within the 2-year warranty, I ...
I was sent a used and previously returned product by Bauhaus, from which I had purchased a balcony seating and dining set. The items were delivered to me defective and with visible faults. After noticing this, I immediately initiated a return request. However, I was told that I had to repack all pa...
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