Bath & Body Works Candle Arrived Broken and Shattered

My six-candle order, number 467FF7718F, which I purchased from the Bath & Body Works website, was delivered on June 30, 2026. However, when I opened the box, I discovered that one of the candles was broken. The glass was completely shattered.

I immediately reported the issue to the company by email. They called me two days later and told me to return the candle by mail, saying that they were out of stock. Even though the damage was the company's responsibility, I would have to deal with shipping the product back and might even have to pay the return shipping costs, yet they did not offer any clear compensation or resolution.

I would like the same candle, or a suitable replacement candle of comparable value, to be sent to me without charging me any additional fee or making me go through unnecessary hassle. Thank you.