Bath & Body Works Sent Damaged Product and Refused to Process Refund

On August 26, 2024, I placed an order with Bath & Body Works (order 263PH299TR), but one product (BBW26720316) arrived completely spilled. I immediately contacted customer service, who requested that I send photos of the damaged product. After sending the images, I was instructed to return the product via Sürat Kargo and share the tracking number, which I did.

I was then informed that the product would be re-sent, but when I requested it be delivered to a different address since I was moving, I was told this wasn’t possible. I asked for a refund instead, and they said it would be communicated to the relevant department. However, no one contacted me, and later I noticed the product had been invoiced again.

After multiple attempts to follow up, I was told to track the shipment and change the delivery address myself, but no tracking updates were provided. I’m frustrated by the amount of effort required for a damaged product that wasn’t my fault. I still haven’t received the product or a refund.

I expect this issue to be resolved quickly and for my refund to be processed immediately.