On August 26, 2024, I placed an order with Bath & Body Works (order 263PH299TR), but one product (BBW26720316) arrived completely spilled. I immediately contacted customer service, who requested that I send photos of the damaged product. After sending the images, I was instructed to return the product via Sürat Kargo and share the tracking number, which I did.
I was then informed that the product would be re-sent, but when I requested it be delivered to a different address since I was moving, I was told this wasn’t possible. I asked for a refund instead, and they said it would be communicated to the relevant department. However, no one contacted me, and later I noticed the product had been invoiced again.
After multiple attempts to follow up, I was told to track the shipment and change the delivery address myself, but no tracking updates were provided. I’m frustrated by the amount of effort required for a damaged product that wasn’t my fault. I still haven’t received the product or a refund.
I expect this issue to be resolved quickly and for my refund to be processed immediately.
Back in March 24th, 2024, I went ahead and made an online purchase for a body spray from Bath & Body Works. Unfortunately, I still haven't received any updates on the order status, which is becoming increasingly concerning. I am unable to receive any form of confirmation or notification, and there i...
I recently took advantage of Bath & Body Works' "Buy 4, Pay for 2" promotion and ordered four items. I was informed that due to the promotional nature of the order, my items would be shipped on May 21, 2024. The day before the scheduled shipping date, I checked my order status and saw it was in the ...
As an occasional shopper at Bath and Body Works, I've encountered multiple issues with my recent orders that have severely shaken my trust in the brand. Both of my orders, with reference numbers 137CH1334Q and 654XK7966U, presented separate problems. In my first order, the Bahamas Passionfruit & Ba...
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I have been a loyal customer of Bath & Body Works for years, always satisfied with their products—until now. Recently, I purchased four large candles, one of the most expensive items in their collection. To my disappointment, two of them arrived shattered despite supposedly "protected" packaging. Si...
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