Bath & Body Works Ships Defective Wickless Candle to Online Customer

On July 16, I purchased a candle from Bath & Body Works' official website. Upon receiving the item, I noticed that the candle was completely missing its wicks, making it defective.

I reported the issue to Bath & Body Works via email on July 22. On July 23, they sent me a single email stating that my complaint had been forwarded to the relevant department and that they would follow up shortly. Since then, they have failed to respond to any of my follow-up emails.

I demand a replacement for this defective candle and request an immediate resolution to my problem.