Bath & Body Works Canceled My Discounted Store Pickup Order

I selected store pickup for the large Lavender Bergamot candle I purchased at a discounted price as part of my Bath & Body Works order number 558XL4663X. My order arrived at the store on August 11, 2026, but I was out of town and could not pick it up within the designated pickup period. On August 18, 2026, I learned that my order had been returned.

Even though I paid for the product and purchased it during a promotional period, I was told that because my order had been returned to the store, it could not be shipped to me again, meaning I would lose the discounted price and would not be able to receive my product. I do not accept being completely disadvantaged simply because I was out of town and unable to visit the store within the specified pickup period.

I request that the large Lavender Bergamot candle I purchased during the promotional period be sent to me again at the same discounted price and that my order be completed and delivered without further problems.