Bath & Body Works Charged Me Three Times for One Candle

On the night of September 16, 2026, I wanted to purchase a large White Gardenia candle through the Bath & Body Works mobile app. I paid using Garanti Pay, but because I thought the payment had not been approved due to a system issue, I paid for the same product three times in a row, creating three separate orders. I later canceled two of the orders through the app, while I did not cancel the third order.

In my Garanti Pay transactions, I can see three pending authorizations from Bath & Body Works for $20 each, totaling $61. Although the cancellation and refund process has been initiated for two of the orders, the payment for one order was taken, yet the order does not appear at all in the Bath & Body Works app, so I cannot track its status. Since I cannot view the order details in the app, I have no way of checking whether the product will be shipped or whether the order has been canceled or refunded.

I am asking Bath & Body Works to locate the order that does not appear in the app despite the payment being taken, clarify the status of my order and payment, and refund any amounts that were charged improperly or charged again as soon as possible.