Bath & Body Works Defective Body Spray Return Code Does Not Work

I placed an order on the Bath & Body Works website on May 26, 2026, and it was delivered to me on June 3, 2026. The body spray included in my order had a pump that did not work. I contacted customer service about the issue, and they asked me to send a video showing that the product was defective.

After I sent the requested video, I was then told that I needed to return the product and was given a return code. However, the return code did not work at the shipping company, so I was unable to send the product back. The shipping clerk could not process the return because the code was invalid, and as a result, I could not start the return process.

I was told that I would be contacted again about the issue and that the problem with the code would be resolved, but I still have not received a solution and am waiting. Since the product was already defective and the company had specifically asked me for a video as proof, I do not think customers should be put through such a difficult return process afterward.

I request that the return process for my defective body spray be completed without further problems, that the invalid return code issue be resolved as soon as possible, and that the inconvenience I have experienced be addressed.