Bath and Body Works Duplicate Payment Complaint

Today at 4:57 PM, I placed an order through the official Bath & Body Works website, order number 478EG9817D, for two body sprays. During the payment process, the same amount was charged to my card twice, and the two separate charges appeared as two different pending transactions on my account.

As soon as I noticed the issue, I contacted Bath & Body Works. They asked me to provide my email address and screenshots showing the duplicate charges, and I sent them all of the requested information. However, I have not received any response so far. Because this situation has seriously affected my trust in the company, I immediately canceled the order. One of the two charges has since disappeared from my account activity, but the other charge is still showing.

I request that the remaining duplicate charge be fully refunded to my card without requiring any additional action on my part. I can clearly document that my card was charged twice by providing the relevant screenshots, so I expect the refund to be processed as soon as possible.