Bath & Body Works Order Never Delivered After Shipping

I purchased multiple products as part of a promotion through the official Bath & Body Works website. Although my order has shown as shipped since March 12, the products were never delivered to me.

During this process, I called customer service three times. During my first two calls, I was told that the products were still with the carrier. During my last call, I was informed that something had happened to the products during shipping and that a return process had therefore been initiated. I specifically stated that I did not want a refund and requested that the same products be sent to me again because I had purchased them as part of a promotion. I was told that this request would be taken care of.

When I called again later, I was told that they could not take any action because the products had not yet arrived back at their own warehouse and that I needed to wait. However, today is March 31, and since March 12, my products have neither been reshipped nor has a clear solution been provided. Despite being told every time, “We will definitely get back to you,” no one has contacted me, and no one appears to be following up on the issue.

My order number is 148OO5329X. I request that the products I purchased as part of the promotion be prepared and reshipped to me as soon as possible and that this matter finally be resolved clearly without any further delays or unnecessary waiting.