Bath & Body Works Order #349MV6973A Lost by Sürat Kargo and Marked Delivered

On May 23, 2026, I placed order number 349MV6973A on Bath & Body Works through Shaya Mağazacılık for a total of 3,798 TL, paid via my Garanti Bank credit card. After my order was handed over to Sürat Kargo, the package was lost by the courier company and my products never reached me.

Despite this, the system marks the order as "delivered," even though I never received the items. Although I have contacted both Bath & Body Works / Shaya Mağazacılık and Sürat Kargo multiple times, this clear grievance remains unresolved; my products have not been resent, nor has a refund been issued.

Despite paying for products I never received, the process continues to be prolonged without anyone taking accountability. I demand an immediate resolution to my issue: either a complete reshipment of my order or a full refund of 3,798 TL to my credit card.