Bath and Body Works Body Cream Appears Used

I placed two online orders from Bath & Body Works within a short period of time, and I experienced a similar issue with both orders. In my order dated December 4, 2025, with order number 983IA7524M, the body cream I purchased arrived with product residue on the cap and cream accumulated around the opening, making it appear as though the product had been previously used. I contacted the brand by email about the issue at the time, but I never received any response.

I experienced the same problem again with my Platinum Collection order, number 446JF6335C, which was delivered today. In particular, the body cream in today's shipment had cream smeared on the cap and accumulated around the opening. The shipping package was completely intact, and there was no damage to the outer packaging. For this reason, I believe the products were shipped without being properly inspected or checked before delivery. I also have photos of the condition of the package I received today.

I am requesting a return for both the body spray and body cream I purchased from the Platinum Collection. I do not want to receive a product that appears to have been used or is in questionable hygienic condition, and I would like to emphasize that I have been seriously inconvenienced by this situation. I kindly request that I receive a full refund for my products as soon as possible.