Despite having a ticket for the Azal Airlines flight to Baku, we were unable to board due to incorrect gate information and delays at Sabiha Gökçen Airport. The flight was already showing a delay, but the gate displayed on the boards was incorrect, causing further confusion. On top of this, the passport control officers deliberately delayed us until the gate closed, making it impossible for us to board the plane.
This situation has caused us significant inconvenience and frustration, and we feel unfairly treated. We are left stranded despite having all the necessary documents and being at the airport on time. I am requesting immediate assistance to resolve this issue, whether it be through a rebooking or compensation, as we have been greatly inconvenienced by these errors and delays.
On August 9, 2024, I traveled with Azal Airlines from Baku to Sabiha Gökçen, Turkey, with my two young daughters (ages 8 and 6). Our flight was scheduled to depart at 13:30, so we left home at 11:00, completed our baggage and check-in procedures, and waited. When we inquired about the boarding time,...
Hello. On July 20, 2023, we arrived at the airport in the morning for our flight from Istanbul to Sivas, having completed the check-in process a day earlier. Upon arrival, we were informed that the flight was delayed by 15 minutes and that we needed to proceed to Gate 9A. Since we had about an hour ...
On December 23, I had a connecting flight from Çukurova to Brussels via Sabiha Gökçen, scheduled for 11:55 AM. I arrived at the gate half an hour early and asked the staff if boarding had started. I was told it had not, so I sat down to wait. Fifteen minutes later, I asked again, only to be informe...
On August 7th, I was denied boarding for my Turkish Airlines flight scheduled at 19:15. When I contacted customer service, they informed me that it appeared as though I had missed the flight. However, I was at the airport and was told that the gate had closed and I could not board. Meanwhile, other ...
Hello, today on February 17, 2024, we had a flight from Adana to Istanbul at 19:50. Our family of three arrived at the airport one hour before the flight. However, due to delays at the security check, we were informed that the gate had closed by the time we reached the check-in point. They told us w...
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