Azal Airlines denied me boarding due to overbooking, what steps can I take now?

If AZAL Airlines denied you boarding due to overbooking and you want compensation fast;

Confirm it was involuntary denial;

• Ask the staff:
– Was this due to overbooking?
• Request a written confirmation
• Keep your boarding pass and booking reference

Know your rights (important);

• If departing from the EU or flying to EU on EU carrier → EU261 may apply
• Compensation can be:
– €250 (short flights)
– €400 (medium distance)
– €600 (long-haul)
• You’re also entitled to:
– Rebooking or full refund
– Meals/accommodation if delayed overnight

Collect evidence;

• Take photo of departure board
• Save SMS/email notifications
• Keep receipts for:
– Hotel
– Food
– Transport

At the airport, ask immediately for;

• Rebooking on next available flight
• Written denial-of-boarding document
• Meal vouchers/hotel if needed

After travel, file a formal claim;

• Submit claim via AZAL website
• Include:
– Booking reference
– Flight number/date
– Boarding pass
– Written denial proof
• Clearly request:
– Statutory compensation
– Reimbursement of expenses

If AZAL delays or refuses;

Share your concerns or file a complaint on Xolvie to connect with others and find support.