Yesterday, I traveled on Azal flight J278 from Istanbul to Baku. Upon collecting my luggage, I noticed that one of the wheels was broken. A report was filed with the appropriate authority, and I was given an email address and phone number for follow-up. When I reached out, I was informed that the issue would be resolved with monetary compensation, not a new suitcase, and that the process could take up to a month.
I have a return flight on August 14, and I am concerned about how I will transport my belongings back with a broken suitcase. When I asked about this, I received no helpful response. Prices here are high, and purchasing a similar quality suitcase would cost me at least double. I urgently request that my issue be resolved before my return date so that I can travel without further inconvenience. Please address this matter promptly!
On April 15, 2024, after my flight from Agri to Istanbul with Turkish Airlines, I discovered that the wheel of my luggage was broken when I retrieved it. I immediately reported this to the Turkish Airlines baggage services at the airport. Since I had a lot of luggage and a long journey ahead, I expe...
On June 7, 2025, after my flight with Turkish Airlines from Toronto to Istanbul Airport with my husband, I noticed that one of our suitcases had a broken wheel base, detached from where it was mounted. I filed a damage report at the airport and initiated the necessary procedures, then submitted feed...
On September 17, during my Turkish Airlines flight from Bilbao to Istanbul, the wheel of my suitcase broke. When I received my luggage upon arrival, I noticed the damage and immediately contacted Turkish Airlines customer service with file number 2025224535. I was informed that I should have the lug...
On 02 November 2023, my suitcase was damaged and the wheel was broken while coming from London to Istanbul with Turkish Airlines flight number TK7821. I submitted my complaint to the relevant department and filed a report. I also uploaded all the documents they requested to the website they specifie...
Turkish Airlines damaged my luggage and didn't compensate for it because I didn't file a report at the airport. On 23.06.2024, I handed over my luggage in perfect condition before arriving in Istanbul. When I retrieved it at Istanbul airport, one of the wheels was broken. I had to leave urgently, so...
Comments