Azal Airlines charged unexpected baggage fees at airport, how do I dispute them?

If AZAL Airlines charged unexpected baggage fees at the airport and you want to dispute them;

Check what your ticket included;

• Open your booking confirmation
• Look for:
– Included baggage allowance
– Fare type (Basic, Economy, etc.)
• Screenshot the baggage policy shown at purchase

Review the airport receipt;

• Keep the baggage payment receipt
• Note:
– Amount charged
– Date and flight number
• Screenshot everything

Identify why you were charged;

• Was the bag overweight?
• Was it oversized?
• Was it not prepaid online?
• Compare airport rules vs. what was stated during booking

Contact AZAL Customer Support;

• State clearly:
– You were charged baggage fees unexpectedly
• Provide:
– Booking reference
– Ticket confirmation (showing baggage inclusion)
– Airport payment receipt

• Ask them to:
– Explain the charge in writing
– Refund fees if incorrectly applied

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.