On May 6th, we had a flight from Baku, Azerbaijan to Istanbul with our two dogs. I contacted Azal (Azerbaijan Airlines) to add them to our ticket. They told me that I could transport both dogs in one kennel for a single price, without any extra fees. We agreed and added them to the ticket. However, when we arrived at the airport, we were told that the dogs had to be in separate kennels and we had to purchase separate tickets for each. Both dogs are the same breed and weigh less than 5 kg. Despite numerous emails, they did not help me. Who will compensate for my loss now? I demand reimbursement for my damages.
I couldn't get a refund. I purchased tickets with Turkish Airlines for a trip from Izmir to Istanbul and then from Istanbul to Abu Dhabi with two passengers and two dogs. Before buying the tickets, I checked the pet availability for my desired flights with customer service and learned that there wou...
On October 26, 2023, I flew with my dog from Macedonia to Istanbul Airport via Turkish Airlines. Since my dog weighs 32 kg, I used an IATA-compliant dog transport cage. Unfortunately, the wheel sockets of the cage were broken during the baggage handling process. I had taken photos and videos of the ...
Turkish Airlines and AnadoluJet separated without informing their passengers, causing significant inconvenience for us. They presented the change in our flight as a simple schedule adjustment, but it turns out the airline had changed, and we were not notified. I am particularly affected because my t...
I purchased a seat twice, and my flight was canceled. I selected a new flight, but the seat from my previous flight isn't transferring to the new one. Additionally, for some unknown reason, I can't get pet transport rights. The first seat I chose had extra legroom, and I paid ₺650 for it. Then, I fo...
I am beyond disgusted and angry. My two dogs travelled from Nairobi to Thessaloniki with an 8-hour layover in Istanbul. Each dog cost more than their human companion traveling comfortably in the passenger cabin. Turkish Airlines spends a lot of marketing on their so-called animal hub in Istanbul, wh...
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