Azal Airlines changed my flight schedule, how can I get a full refund?

If Azerbaijan Airlines (AZAL) changed your flight schedule in a way that made it impossible for you to keep your plans, you may be able to get your money back in full.

AZAL's policy says that customers can get their money back if their flight is cancelled, rescheduled, or delayed in a way that makes their trip plans impossible.

Call AZAL's customer service at +994 (12) 598 88 80 or email them at [email protected] to start. Make sure to include all the details of your reservation, the new schedule, and your desire for a full refund.

You can also use AZAL's online ticket return feature, which you can access through their website or mobile app. To make a request, go to "Manage Booking," click on "Ticket's refund," and then follow the steps. Remember to bring your ticket reference and up-to-date flight information with you.

If AZAL refuses to reply or denies your request, you can take the matter to the next level by filing a complaint with Xolvie to make other people aware of the problem and let them know about it.