Azal Airlines online check-in failed before departure, what should I do next?

If Azerbaijan Airlines (AZAL) online check-in fails before departure, it’s often because web check-in only opens 48 hours and closes about 60 minutes before departure, so trying outside that window will block you.

Make sure you’re entering the correct surname and booking or e-ticket number on the official check-in page and try again within the allowed time.

Some passengers also find online check-in unavailable due to codeshare flights, special service needs, or technical glitches, and in these cases it simply won’t show your flight.

If it still fails, go to the airport check-in counter early (opens ~3 h before departure) to check in with staff, where they can issue your boarding pass in person and confirm your reservation is fine.

You can also contact AZAL customer care via their Help Center or email before arrival, as agents can confirm your booking and advise if you must check in at the airport rather than online.