Azal Airlines delayed my flight without compensation, how can I file a claim?

Xolvie Resolution Specialist December 31, 2024 1:12 pm

If your Azerbaijan Airlines (AZAL) flight was late and you weren't given any money, you may be able to file a claim if certain conditions are met.

Under EU Regulation EC 261/2004, if the delay was more than three hours for a flight leaving or landing at an EU airport, you could get money.

Payment runs from €250 to €600, depending on how far the flight was. Get your booking number, flight number, and information about the delay together, then call or email AZAL's customer service at +994 (12) 598 88 80 to make your claim.

Send a written claim explaining the delay and asking for money. For help, visit AZAL's website or call +994 70 4374082 on WhatsApp.

AZAL has two months to react to your claim. If they don't, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.

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