I purchased tickets for myself, my spouse, and our 1-year-old daughter on Azal Airlines for November 10, 2024, using her new ID card. Upon arriving at the airport on the day of the flight, I was informed that my daughter could not travel because her ID did not include a photo. Consequently, none of us could board, and my annual leave was wasted, causing significant financial and emotional distress.
If a photo is mandatory for children's IDs, why wasn’t this stated during the ticket purchase process? There was no notification or warning anywhere in the booking system. I demand a full refund of the ticket price, as this mistake is clearly Azal Airlines' fault.
This experience has been extremely frustrating and unacceptable. I will file complaints with all relevant authorities until this issue is resolved, and I receive my refund.
On August 9, 2024, I traveled with Azal Airlines from Baku to Sabiha Gökçen, Turkey, with my two young daughters (ages 8 and 6). Our flight was scheduled to depart at 13:30, so we left home at 11:00, completed our baggage and check-in procedures, and waited. When we inquired about the boarding time,...
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On September 29, 2024, I purchased a ticket for a Batumi-Tbilisi flight through Azal Airlines using my Turkish credit card. As a Turkish citizen, I was surprised to find out just before the flight that a passport was required, even though the system never prompted me for this information during the ...
Hello, I purchased tickets on 09.01.2024 for my spouse, myself, and our 44-day-old baby. The ticket details were for a flight on 25.01.2024, with flight code TK7702, departing from SAW at 00:10 and arriving at GYD at 03:55. On 18.01.2024, I was informed without any prior notice that the flight sc...
On April 21, 2024, I had a flight from Istanbul to Samsun. I arrived at the airport at 5:00 AM for my 6:20 AM flight, with my 4.5-year-old daughter. When it was our turn at 5:25 AM, we were informed that the flight had been rescheduled to 6:10 AM and that baggage check-in was closed. I received no n...
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