Azal Airlines Denied Boarding for My 1-Year-Old – Refund Requested

Nur
Azal Airlines
90

I purchased tickets for myself, my spouse, and our 1-year-old daughter on Azal Airlines for November 10, 2024, using her new ID card. Upon arriving at the airport on the day of the flight, I was informed that my daughter could not travel because her ID did not include a photo. Consequently, none of us could board, and my annual leave was wasted, causing significant financial and emotional distress.

If a photo is mandatory for children's IDs, why wasn’t this stated during the ticket purchase process? There was no notification or warning anywhere in the booking system. I demand a full refund of the ticket price, as this mistake is clearly Azal Airlines' fault.

This experience has been extremely frustrating and unacceptable. I will file complaints with all relevant authorities until this issue is resolved, and I receive my refund.

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