I called Arçelik customer service at 444 0136 five times yesterday. During my first call at 10 AM, they assured me that service would be available until 8 PM and that someone would definitely come by during the day. When I called again at noon, they told me that the team would be there shortly, and in my subsequent calls, they continued to reassure me that help was on the way.
However, this morning when I called, I was informed that there was no record of my request. It is incredibly disappointing to see a reputable company like Arçelik have such low-quality service staff. The lack of professionalism in their responses is disheartening, and I feel let down by the brand.
This experience has made me reconsider my loyalty to Arçelik, and I have decided that I will not purchase from them again. Thank you for this experience, which has been a significant disappointment.
For the service appointment, I called Arçelik, and they scheduled it for a week later, on July 31st. When the technical staff called me on the day of the appointment, they stated that they were at a completely unrelated address, which was what was recorded in their system. They stated that the infor...
The service that Arçelik has given has been terrible. I had a meeting with a technician and waited for them for 10 hours, but they never showed up. No matter how many times I called customer service, no one could fix the problem. It's annoying that there was still no answer or follow-up after severa...
I am extremely disappointed with their lack of professionalism, disregard for customer commitments, and inability to resolve issues. had made an appointment with the service 8 days ago to fix a problem with the installation of an Arçelik air conditioner. No technician showed up, even though they con...
Five separate service records involving Arçelik washing machines were opened at the Denizli Arçelik service center with the following numbers: 468784832, 468784832, 468521107, 468106000, and 467809388... They kept switching out components since they couldn't figure out where the problem was. I submi...
I reached out to Arçelik service about a problem with my refrigerator, which is one of the key appliances in my house. Even though they didn't offer any help, they went ahead and canceled my customer record without fixing the problem. This kind of carelessness just isn't okay, especially when it com...
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