I am extremely disappointed with their lack of professionalism, disregard for customer commitments, and inability to resolve issues. had made an appointment with the service 8 days ago to fix a problem with the installation of an Arçelik air conditioner. No technician showed up, even though they confirmed. I was given another appointment for today, but once again, I was left waiting, they keep making excuses about their lack of resources and manpower, but it's clear that they're just trying to avoid taking responsibility. They haven't kept their promises and have completely ignored the fact that they've inconvenienced me and wasted my time. I urgently request prompt attention to address this matter. I would appreciate it if someone could come to my place as soon as possible.
For the service appointment, I called Arçelik, and they scheduled it for a week later, on July 31st. When the technical staff called me on the day of the appointment, they stated that they were at a completely unrelated address, which was what was recorded in their system. They stated that the infor...
I bought a brand-new air conditioner from Arçelik, but unfortunately, it doesn't cool at all. I contacted the service team multiple times and practically begged for a week before they finally came. However, they only checked the unit for two minutes and left without doing anything. The technicians s...
On July 16, 2023, I purchased an air conditioner from Arçelik, and they assured me that they would call to schedule an appointment. I waited three day...
I called Arçelik customer service at 444 0136 five times yesterday. During my first call at 10 AM, they assured me that service would be available until 8 PM and that someone would definitely come by during the day. When I called again at noon, they told me that the team would be there shortly, and ...
I reached out to Arçelik service about a problem with my refrigerator, which is one of the key appliances in my house. Even though they didn't offer any help, they went ahead and canceled my customer record without fixing the problem. This kind of carelessness just isn't okay, especially when it com...
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