For the service appointment, I called Arçelik, and they scheduled it for a week later, on July 31st. When the technical staff called me on the day of the appointment, they stated that they were at a completely unrelated address, which was what was recorded in their system. They stated that the information was provided for customer service to call me back. Customer service did not call me! I called again to request another appointment, and they scheduled one for a week later, on August 6th. Nobody showed up. I called customer service again, and they said they were working to resolve the issue right away. They gave me another appointment on July 7th. Needless to say, no one returned. I called customer service again. They said their system was down and that they couldn't help me. They said if I called again, they could assist me. I'm trying to call the headquarters at **** 314 34 34, but no one answers the phone.
I called Arçelik customer service at 444 0136 five times yesterday. During my first call at 10 AM, they assured me that service would be available until 8 PM and that someone would definitely come by during the day. When I called again at noon, they told me that the team would be there shortly, and ...
I am extremely disappointed with their lack of professionalism, disregard for customer commitments, and inability to resolve issues. had made an appointment with the service 8 days ago to fix a problem with the installation of an Arçelik air conditioner. No technician showed up, even though they con...
Arçelik Authorized Service and Customer Services are extremely indifferent. I created another complaint about this situation and added it elsewhere, but there was no response from the developments, probably the response is being given through the new complaint. In fact, I was not called until I made...
On July 16, 2023, I purchased an air conditioner from Arçelik, and they assured me that they would call to schedule an appointment. I waited three day...
On July 2, 2024, my dishwasher malfunctioned, so I scheduled a service appointment with Arçelik customer service. As a working individual, I took time off to be home, cancelling evening plans to wait for the service between 17:00-19:00. However, the service team did not arrive and did not provide an...
Comments