Arçelik Customer Service Stalling For Days
Five separate service records involving Arçelik washing machines were opened at the Denizli Arçelik service center with the following numbers: 468784832, 468784832, 468521107, 468106000, and 467809388... They kept switching out components since they couldn't figure out where the problem was. I submitted my replacement request to the service, and they are still working on fixing the product. I also requested new parts from Arçelik. According to what they said, they have already reported that the product will be completely replaced, making it like new and eliminating the need for replacement. Despite my repeated attempts to get in touch with Arçelik's customer service at https://www.arcelik.com.tr/yeni-talep and 0544 444 0888, I have yet to receive a satisfactory response regarding the replacement of my quickly degraded washing machine with a new one. Please purchase from Arçelik with the understanding that this may happen to you and that you may be left alone with the service staff in the event of an issue.
Dear Customer, First of all, we thank you for your interest in our company. Your complaint has reached us. We will contact you as soon as possible. For any information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us primarily. As the Arçelik family, we wish you days full of health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center
