I reached out to Arçelik service about a problem with my refrigerator, which is one of the key appliances in my house. Even though they didn't offer any help, they went ahead and canceled my customer record without fixing the problem. This kind of carelessness just isn't okay, especially when it comes to something as important as this appliance. I'm really annoyed because my fridge isn't working, and it feels like no one is paying attention to me. If the service team can't manage the repair, they really shouldn't take the job at all. At the very least, they should be upfront about it and make sure to fix the issue correctly. I really hope Arçelik steps up, sorts this out fast, and starts showing some respect for their customers. It's really frustrating to deal with bad service from a well-known company.
I purchased a brand-new refrigerator from Arçelik two months ago and began using it a month later. Shortly after, the door started to emit odd sounds, and then the finish began to flake off. One day, the whole door just came off, and my kitchen turned into a disaster. I reached out to Arçelik hoping...
I'm really disappointed with my experience with Arçelik. They dropped the ball on their promises and after-sales support. To top it off, they installed a faulty screw that just made everything worse. I reached out initially, and they assured me they'd follow up, but I haven't received any response s...
I bought an Arçelik refrigerator six months ago, and it's been making loud noises. The service technician came but couldn't solve the problem. When I contacted the store where I purchased it, they refused to take responsibility. To make matters worse, they told me to file a complaint with Consumer R...
Arçelik's authorized service is causing significant issues for customers, and sadly, Arçelik headquarters seems complicit in this. On 17.05.2024, my refrigerator's broken compressor was replaced, and I paid ₺7500. However, just a month later, the refrigerator broke down again, making a loud noise li...
I've been dealing with Arçelik customer service for 2 months because my refrigerator is broken. They tried to charge me for repairs because my extended warranty document wasn't showing up in their system. After we found the document, they delayed it for another month, saying they would process it. T...
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