I am frustrated with Aramex's handling of my package. My shipment has been sitting in Aramex’s London branch since October 4, 2024, with no progress despite my constant follow-up. The sending company has confirmed that the package is in Aramex's possession, yet Aramex claims they don’t have it and refuses to release it. When I reached out to Aramex's Turkey customer service, I was met with unprofessional and aggressive responses instead of support. If Aramex isn’t going to fulfill their role in package handling, why even operate? I’m now considering providing visual proof showing the package is indeed there. This experience has been infuriating, and I demand immediate action to resolve the issue.
My package was marked as delivered on November 13, 2024, but I never received it. It was delivered to a completely different district, unrelated to my address. I tried contacting the local branch responsible for my area for days but couldn’t get through. It was clear they were intentionally ignoring...
I am experiencing a serious problem with the delivery of my package shipped through Aramex, with tracking number 2304830581, which I ordered from Amazon USA. I placed the order on August 1, and for nearly 10 days the shipment has been held at the Aramex Bağcılar branch in Istanbul with the status “a...
My package was supposed to arrive on November 14, 2024, but it hasn't shown up yet. I’ve tried contacting Sürat Kargo’s customer service a bunch of times, but they hardly ever respond. When they do respond, it’s usually just empty promises like "we're looking into it," without any real solutions. Th...
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
This is my second complaint about Aras Kargo. My shipment was supposed to be delivered on the 24th, but today is the 27th, and I haven’t heard anything. I complained yesterday, and they called to say they would send it as soon as possible, but of course, nothing happened—they are just stalling. My s...
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