My package was supposed to arrive on November 14, 2024, but it hasn't shown up yet. I’ve tried contacting Sürat Kargo’s customer service a bunch of times, but they hardly ever respond. When they do respond, it’s usually just empty promises like "we're looking into it," without any real solutions. This inaction has turned the whole process into something way more stressful than it needs to be. The way the company handles customer service seems pretty lackluster, and the staff doesn't appear to be very engaged in fixing any problems. I'm disappointed that I trusted this company with my delivery, and it's frustrating that there's no accountability. I hope this feedback helps them step up their game, but right now, I'm feeling disappointed and might think twice before using their services again.
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
I sent a package with Sürat Kargo, but it's been sitting at the Esenyurt transfer centre for two days now, and I haven't heard anything about it. They said the delivery would be around November 13, 2024, but there hasn't been any movement on that front. Every time I call customer service for help, I...
I've been stuck in a really annoying situation with Sürat Cargo for more than a week now. My two products reached the Batıkent micro branch, their designated delivery spot, on September 13, 2024, but they have still not been delivered. I reached out to their customer service twice about the issue, a...
On November 10, 2024, at 17:04, my package was marked as delivered to my workplace by Sürat Kargo. Since it was a Sunday and my workplace was closed, I could not receive the package. Assuming it would be delivered on Monday, I waited, but it did not arrive. On Tuesday, I visited the courier company,...
Sürat Cargo has failed to deliver my package as expected. Although the package showed as delivered on November 12, 2024, it appeared in the distribution branch at 9:17 on November 11, 2024, in the app of the company from which I purchased it. I tried calling the branch throughout the day to confirm ...
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