My package was marked as delivered on November 13, 2024, but I never received it. It was delivered to a completely different district, unrelated to my address. I tried contacting the local branch responsible for my area for days but couldn’t get through. It was clear they were intentionally ignoring the calls. For three days, I called repeatedly, and no one answered. Finally, after calling four times in a row, someone responded. The staff member admitted the package was delivered to the wrong address and assured me it would be delivered to the correct address within three days, but I still haven’t heard anything. This level of irresponsibility is unacceptable. It’s been 10 days, and I still don’t have my package. I reported the issue to Aras Kargo's main office and the local branch, but they are not taking the matter seriously.
My package was delivered on 13.11.2024, but I did not personally receive it. The package was delivered to a different district than the one I am in, and to an address unrelated to the one I provided. For days, I called the cargo number responsible for my city but couldn't reach anyone. They were deliberately not answering. I called for 3 days, and no one answered the phone. Finally, after calling 4 times in a row, I found someone to talk to. The person who answered said that the package was delivered to the wrong place and that it would be delivered within 3 days, but there is still no update. A company cannot be this irresponsible. My package has not reached me for 10 days. I called the authorized Aras company and filed a complaint, and I called the local company, but they don't take me seriously.
I sent a package with Aras Cargo on 11.10.2024, shipment number 4088058919380. The package was not delivered to the address written on it but instead left at a place called Mal Kabul3, as they claim. Despite calling the branch numerous times, I could not reach them by phone. After opening a complain...
This is my second complaint about Aras Kargo. My shipment was supposed to be delivered on the 24th, but today is the 27th, and I haven’t heard anything. I complained yesterday, and they called to say they would send it as soon as possible, but of course, nothing happened—they are just stalling. My s...
The product I purchased on N11 was handed over to Aras Kargo by the seller on November 25, 2024. On November 26, it was delivered by the Aras Kargo İzmir Serinkuyu branch to an unknown person and address without using a delivery code. When trying to call the phone numbers associated with the Serinku...
I was expecting a delivery from Aras Kargo, but no one came or contacted me. The next day, I was informed that my package had to be picked up from the branch because I wasn’t at home, even though I had been home all day. Later, I received a call from the branch asking if I would pick up my package. ...
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