Aras Kargo Delivered My Package to the Wrong Address and Ignored My Complaints
My package was marked as delivered on November 13, 2024, but I never received it. It was delivered to a completely different district, unrelated to my address. I tried contacting the local branch responsible for my area for days but couldn’t get through. It was clear they were intentionally ignoring the calls. For three days, I called repeatedly, and no one answered. Finally, after calling four times in a row, someone responded. The staff member admitted the package was delivered to the wrong address and assured me it would be delivered to the correct address within three days, but I still haven’t heard anything. This level of irresponsibility is unacceptable. It’s been 10 days, and I still don’t have my package. I reported the issue to Aras Kargo's main office and the local branch, but they are not taking the matter seriously.
Progress
My package was delivered on 13.11.2024, but I did not personally receive it. The package was delivered to a different district than the one I am in, and to an address unrelated to the one I provided. For days, I called the cargo number responsible for my city but couldn't reach anyone. They were deliberately not answering. I called for 3 days, and no one answered the phone. Finally, after calling 4 times in a row, I found someone to talk to. The person who answered said that the package was delivered to the wrong place and that it would be delivered within 3 days, but there is still no update. A company cannot be this irresponsible. My package has not reached me for 10 days. I called the authorized Aras company and filed a complaint, and I called the local company, but they don't take me seriously.
Dear Customer, We have contacted you via your phone number regarding the feedback you shared, and we have taken the necessary actions to address the issue. You can reach us for any matter through our other solution channels, such as our Customer Service, or by filling out the contact form. Best regards, Aras Kargo
Dear Customer, We have contacted you via your phone number regarding the feedback you shared and have provided information about the solution-oriented actions. You can reach us on any matter through our other solution channels, such as our Customer Service, or by filling out the contact form. With our best regards, Aras Kargo
