Aramex is ignoring my emails and calls about a missing package, how can I escalate this issue?

On November 17, 2025, my package with tracking number 2316094082, shipped from abroad via Aramex, was delivered to my address in Istanbul. When I opened the package, I discovered that the USB cable I had ordered was missing—the package was completely empty. The outer packaging had been opened during...

More than 15 days ago, I purchased an item from the UK and paid for it by credit card. My package, with tracking number 35439857040, still has not been delivered. The tracking information shows that the parcel is at an Aramex office, but I have received no updates or delivery attempts so far. I am w...

I am experiencing an issue with the delivery of my Aramex shipment with tracking number 35439864655 due to an error stating “invalid or missing customer ID number.” I cannot find any information on where or how to provide the correct ID number. This problem has continued for three days, and even tho...

I placed an order on Amazon and completed the required identity verification on my Amazon account without any issues. However, since the shipment is being handled by Aramex, I received an additional email stating I needed to verify my ID again through their system. The email included a link to compl...

I placed an order through Amazon, which was shipped from the U.S. using Aramex. Although all my account details, including my ID information, were correctly entered on Amazon, I keep receiving an “Invalid ID number” error. Aramex sent me an email requesting ID verification, which I completed and sub...

I entrusted Quickshipper with my package (tracking number 4Q5012**4102), expecting it to go to Saudi Arabia. Instead, they mislabeled it for the United Arab Emirates! When I called to fix their mistake, they blamed Aramex, saying they handled the shipment. So, I tracked down the new number (34245034...

I ordered a package from Amazon USA (tracking number 2287939566), and despite having paid all taxes in full, Aramex has stalled it at customs with no explanation! Their system says they are "waiting for documents," yet they haven't contacted me or provided any updates. I’ve tried reaching out, but ...

My package with tracking number 2287361532 from Aramex was originally scheduled for delivery tomorrow but unexpectedly went out for delivery today. I received a message stating that the package cannot be redirected, such as to a neighbor, without prior authorization. To resolve this, I tried submit...

I sent important documents to Palestine via Aramex, and their system shows the delivery as completed. However, the recipient has confirmed they did not receive the package. When I contacted Aramex, they provided a signature as proof of delivery, but the name of the person who signed is unclear and u...

I’m experiencing issues with Aramex concerning two of my orders (tracking numbers: 2286504360 and 2286472834). Both shipments require “extra information,” yet I’ve received no calls or updates despite repeatedly contacting their support team. My other orders, which are customs-paid and within the li...

I have yet to receive my order, which is surprising because I’ve never had any issues with Buffalo before. However, this time, you used Aramex for delivery, and despite paying them, my goods still haven’t been delivered. Can you please resolve this issue? I bought these goods from you, not from Aram...

I am frustrated with Aramex's handling of my package. My shipment has been sitting in Aramex’s London branch since October 4, 2024, with no progress despite my constant follow-up. The sending company has confirmed that the package is in Aramex's possession, yet Aramex claims they don’t have it and r...

I recently sent a package from Ireland to Kahramanmaraş and received an email from Aramex asking me to verify my shipment details. However, no matter how many times I try, the website doesn’t accept my information. I’ve tried entering it in both Turkish and English characters without success. I’ve e...

I ordered items from Amazon US, paid the necessary import fees, and yet, the company is inexplicably holding my products. They claim they need additional information, but when I email, I receive no response, and my calls go unanswered. What do you need from me? If there’s a real issue, at least be u...

I had a very bad user experience with Aramex and continue to have it. I placed an order with Urban Outfitters two weeks ago, and they said they would ship the cargo via Aramex. Aramex sent me a form link where I could enter my ID information. I was certain that my identification information was corr...

I purchased two items on Amazon. Both items were shipped in the same order, but in separate packages. One package has been delivered to me, but the other is missing. I received a package from Amazon via Aramex, but it contained a different product that someone else had returned to Amazon. The return...

I placed an order on Amazon.com for two items on May 10, 2023, totaling 323.03 USD (with upfront payment for import fees), with order number 114-5022852-898585. Aramex.com informed me on May 22 that additional fees and processes were required for the delivery of the products. I requested a refund, g...

Shockingly, these items I ordered from Amazon have not been delivered!!! The shipments with tracking numbers 2145911036 and 2145911035 are currently stuck at Aramex, been trying to obtain a test certificate as requested by the customs authorities. However, it has been impossible to reach anyone who ...

When I tried to track my shipment through Aramex after ordering something from Amazon US, I was surprised to see an error message that said, "Invalid/Missing Customer ID, the customer must enter the correct Customer ID for KYC verification." The last update was the same error message, and the packag...