Aramex delayed my package with no update, how can I get them to finally deliver it?

More than 15 days ago, I purchased an item from the UK and paid for it by credit card. My package, with tracking number 35439857040, still has not been delivered. The tracking information shows that the parcel is at an Aramex office, but I have received no updates or delivery attempts so far. I am w...

I am experiencing an issue with the delivery of my Aramex shipment with tracking number 35439864655 due to an error stating “invalid or missing customer ID number.” I cannot find any information on where or how to provide the correct ID number. This problem has continued for three days, and even tho...

I placed an order on Amazon and completed the required identity verification on my Amazon account without any issues. However, since the shipment is being handled by Aramex, I received an additional email stating I needed to verify my ID again through their system. The email included a link to compl...

I placed an order through Amazon, which was shipped from the U.S. using Aramex. Although all my account details, including my ID information, were correctly entered on Amazon, I keep receiving an “Invalid ID number” error. Aramex sent me an email requesting ID verification, which I completed and sub...

I entrusted Quickshipper with my package (tracking number 4Q5012**4102), expecting it to go to Saudi Arabia. Instead, they mislabeled it for the United Arab Emirates! When I called to fix their mistake, they blamed Aramex, saying they handled the shipment. So, I tracked down the new number (34245034...

I ordered a package from Amazon USA (tracking number 2287939566), and despite having paid all taxes in full, Aramex has stalled it at customs with no explanation! Their system says they are "waiting for documents," yet they haven't contacted me or provided any updates. I’ve tried reaching out, but ...

I want to share my frustrating experience with Aramex. If you need to send urgent documents to Europe, save yourself the trouble and opt for PTT or another reliable service like DHL. Despite being promised a maximum delivery time of three days, my document—required for a visa appointment—took a shoc...

I’m experiencing issues with Aramex concerning two of my orders (tracking numbers: 2286504360 and 2286472834). Both shipments require “extra information,” yet I’ve received no calls or updates despite repeatedly contacting their support team. My other orders, which are customs-paid and within the li...

I am frustrated with Aramex's handling of my package. My shipment has been sitting in Aramex’s London branch since October 4, 2024, with no progress despite my constant follow-up. The sending company has confirmed that the package is in Aramex's possession, yet Aramex claims they don’t have it and r...

I ordered a product from abroad through Amazon, and everything was fine up to that point. The shipment was made by a courier company called Aramex (emphasis on 'was made'). As seen in the images, my package was received on August 12th, arrived in Istanbul on August 21st, and was supposedly sent out ...

I had a very bad user experience with Aramex and continue to have it. I placed an order with Urban Outfitters two weeks ago, and they said they would ship the cargo via Aramex. Aramex sent me a form link where I could enter my ID information. I was certain that my identification information was corr...

Shockingly, these items I ordered from Amazon have not been delivered!!! The shipments with tracking numbers 2145911036 and 2145911035 are currently stuck at Aramex, been trying to obtain a test certificate as requested by the customs authorities. However, it has been impossible to reach anyone who ...

When I tried to track my shipment through Aramex after ordering something from Amazon US, I was surprised to see an error message that said, "Invalid/Missing Customer ID, the customer must enter the correct Customer ID for KYC verification." The last update was the same error message, and the packag...

I had a terrible experience with Yurtiçi Kargo company, which used Aramex company's vehicle for international delivery of my cargo. It has been 10 days since I delivered the cargo, but it has not yet been sent abroad and is not included in the cargo process. When I call Aramex company to inquire abo...

It was reported that the shipment of my cargo, which had the tracking number 1980458093, would be handled by Aramex when I made a purchase on the Amazon website. However, my item has been sitting in customs for the past nine days. When I called Aramex's customer service line, the representative told...