PUBG Mobile Charged $9 but Never Activated My Subscription

I want to share the payment issue I experienced with the PUBG Mobile subscription system through the Apple App Store. Two days ago, I purchased a subscription using my debit card for approximately $8, but approximately $9 was charged to my account. Despite the payment being completed, the subscription never became active in the game, no benefits or content were added to my account, and the subscription section still shows the “Purchase” option.

The payment appears to have been successfully charged through Apple.com/bill, meaning that both my bank and Apple have received the payment. However, the subscription is still not active on my PUBG Mobile account (ID: 5621****32). I contacted Apple Support once and was told that the subscription would be reflected within 24 hours. However, that time has already passed, and the subscription still has not been activated.

I request that my subscription be activated immediately in exchange for the amount I paid. If the subscription cannot be activated, I request a full refund of the amount charged to my card. Since I have been significantly inconvenienced by this issue and the time I have lost dealing with it, I would also specifically like PUBG Mobile to provide an additional in-game gift as an apology and compensation for the inconvenience.