Apple Store Canceled My Order but Has Not Issued My Refund

I purchased an iPhone 18 Pro from the Apple Store online for a one-time payment of $3,008. I canceled the order through the Apple Store on September 12, 2026. My order number is w1646550622, and although my Apple account clearly shows that the order was canceled, more than 15 days have passed and the refund has still not been credited to my Garanti Bank credit card. Since my credit card statement closing date has already passed, the amount was added to my statement, causing me significant financial inconvenience.

I have contacted Apple Support and customer service at least three or four times so far. Each time, I specifically requested the cancellation reference number, but it was never provided to me. Instead, I was repeatedly told to “wait 2 business days” or “wait 3 business days,” without any concrete solution or meaningful progress on the issue.

I request that the $3,008 payment for this canceled order be refunded to my Garanti Bank credit card without further delay and that the cancellation reference number be clearly provided to me. I also request that Apple investigate the reason for this delay and provide me with information regarding the inconvenience I have experienced as a result.