Apple Store Order Still Undelivered After Paying for Shipping

On September 2, 2026, I placed an order through the Apple Store for a 20W USB-C power adapter and a USB-C to Lightning cable. I also paid a shipping fee for the products, but my order has still not been delivered because I was told that the shipping company does not provide delivery service in my area. The courier contacted me by phone only once, and I received no further information or updates afterward.

If delivery is not available in my area, the products should not have been shipped in the first place, or at least an alternative solution should have been provided. At this point, I have neither received my products nor received the benefit of what I paid for. My order number is w1476016552.

I request that my products be delivered to my address without any further issues. If delivery cannot be provided, I request a full refund of the order amount, including the shipping fee I paid.