So, on April 28, 2023, I was super excited and ordered two sneakers from Amazon Turkey's website. I just paid 4,480.78 TL with my credit card at checkout. I had to return the sneakers because they weren't working right. here's where things started to go wrong. get this - the refund for the first product I bought, which cost me 2,367 TL, went back onto my credit card no problem. But the refund for the second product? Ugh, it took a whole 21 days to get approved. So annoying! So, I finally got word on May 29, 2023 that the refund should be coming my way in 7-10 days. But man, my troubles weren't even close to being done. I was checking my emails that night and found an email from Amazon saying they got my return. Ugh, the email said they gave me a gift card refund without even asking me. So annoying. I was talking to Amazon's customer service today (May 30, 2023) and they told me that my refund didn't go through to my credit card. worse, it looks like the stuff I ordered was made after Amazon Prime stopped selling vacuum cleaners. Also, the gift card I didn't want was given to me without my say-so, making things even more complicated.
On May 6, 2023, I used my Amazon Turkey account to buy a pair of sports shoes. Due to the fact that it came from another country, the estimated delivery time was 9–12 days. After 8 days, I went to my Amazon account and saw a message on the Orders page that said, "You haven't placed any orders in the...
At 13:14 on June 16, 2023, I made a purchase on amazon.com.tr. A 400 TL discount coupon was found, and my purchase was approved. The order confirmation number is 406-3633872-3105109, but after 10 minutes I got an email saying that the order was canceled. When I talked to customer service, they told ...
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
To Whom It May Concern, I am filing this complaint with Amazon USA because I have been unable to resolve a refund issue with Amazon Turkey (Amazon.com.tr). Despite multiple contacts with their customer service, the problem remains unresolved and Turkish consumer protection laws have been ignored. On...
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