SuperStep Delayed My Vans Birthday Gift Order Without Notice

On 16.05.2026 at 17:43, I placed a standard order via the SuperStep mobile application for a pair of Vans shoes, size 37, as a birthday gift for my girlfriend and explicitly added a note requesting gift wrapping. Since the birthday date is very close, timely delivery of this order is extremely important to me. I paid ₺1,948 for this order at the time of purchase. On 18.05.2026, I called customer service three times to ask about the status of my order and clearly stated the urgency of the situation. During these calls, I was not informed that the product was out of stock or could not be supplied; I was only told that the process was ongoing. Since 16.05.2026, I have not received any SMS or e-mail notification regarding my order. When I called customer service again on 20.05.2026 at 11:40, I was informed that the product was not currently in stock, that it would be shipped if they could supply it, and that the order would be cancelled if it could not be supplied. Despite calling several times from the beginning and clearly stating that this was a birthday gift, learning this information only today has caused a serious loss of time and grievance for me. Even if I cancel this product now and buy another one, it will no longer arrive in time for the birthday. I kindly request that my order to be delivered to Erzurum be urgently supplied and shipped with gift wrapping using the fastest possible cargo option so that it arrives by the birthday. Otherwise, I expect a solution that also takes into account the lack of timely information and the way the process has been handled, and I request that my grievance be remedied. My order number is 8323720534420457.