Amazon Approved Refund Was Supposed to Arrive Weeks Ago!!

I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the refund was initiated by Amazon Turkey on December 14-15. However, as of the specified dates, I have not received any refund. Upon conducting a detailed investigation at the bank branch on December 21, it was discovered that there was a return initiated by Amazon Turkey on December 10, which was subsequently canceled by Amazon Turkey. In discussions with Amazon customer representatives, when I checked the refund process mentioned for December 14-15, it was observed that there was no such transaction in the bank's pool/provision. All transactions related to the card and any pending refunds in the pool were thoroughly checked until December 21, and no transactions were recorded. In my final conversation on December 21, a customer service representative created a request for an investigation and manual processing of the refund. However, there has been no response within the expected 72 hours, and this situation is causing inconvenience for me. Due to the lack of action taken by Amazon Turkey to resolve the issue, I find myself compelled to write here. There are numerous complaints similar to the one I have experienced with Amazon Turkey, and the customer representatives do not exhibit the same level of service as those from Amazon US. It seems that there are widespread complaints about the service provided by Amazon in Turkey. The customer representatives are not up to the standards set by Amazon in the United States.